Shipping policy
Order processing
We process orders in 2–4 business days before dispatch. Transit times start after dispatch. Weekends and public holidays are excluded.
Shipping options
- Standard Shipping: Free. Estimated transit time is 12–20 business days after dispatch.
- Express Shipping: US$14.90. Estimated transit time is 7–15 business days after dispatch.
Checkout shows the shipping options available for your destination. Customs clearance, holidays, and carrier delays may affect delivery.
Tracking and split shipments
We email a dispatch confirmation and tracking information when available. Orders may ship in separate parcels, each with its own tracking details when provided by the carrier.
International charges
Destination authorities may assess import duties, taxes, or handling fees. If those charges are not collected at checkout, the carrier or customs authority may collect them separately, subject to applicable law.
Address changes and delivery issues
Check your shipping address before placing an order. To request a correction or report a delayed, missing, or damaged parcel, email sac@valtessatime.com with your order number and the email used at checkout. Contact us promptly for address corrections. Changes may be unavailable once the parcel has been dispatched. We will review the shipment and explain the next steps. Support hours are Monday–Friday, 9:00 AM–5:00 PM ET.