How do I choose a watch and band length?
Start with the product photos and description. Each watch offers Standard and Extended band lengths. If you are unsure which option to choose, contact us before ordering.
How long does order processing take?
Orders are processed in 2–4 business days before dispatch. Shipping time begins after dispatch.
What are the shipping options?
For eligible destinations, Standard Shipping is free and takes 12–20 business days after dispatch. Express Shipping costs US$14.90 and takes 7–15 business days after dispatch. Available options are shown at checkout. See our shipping policy.
How can I track my order?
Check your shipping confirmation for tracking details. If you cannot find your tracking information, contact us with your order number.
How do returns and refunds work?
Check our return and refund policy for the applicable window, eligibility, and instructions. Contact us before sending anything back.
How do I contact Valtessa?
Use the contact form. For an existing order, include your order number so we can help.