Refund policy

30-day voluntary returns

Email sac@valtessatime.com within 30 calendar days of delivery with your order number and the email used at checkout. Wait for return instructions and the designated return address before sending anything. We provide free return shipping and charge no restocking fee. For voluntary returns, items must be unworn, undamaged, and include their original packaging and accessories. These voluntary conditions do not limit statutory rights.

Defective or incorrect items

Contact us if an item arrives damaged, defective, or different from what you ordered. Include a description and any photos you can provide. We will cover applicable return costs and arrange the remedy available under local law.

Exchanges and cancellations

Contact us to request an exchange. A replacement depends on stock availability and the remedy that applies. You may request cancellation before fulfillment by emailing us promptly. If fulfillment has started, we will explain your return options. Statutory cancellation rights still apply.

Refunds

We issue approved refunds to the original payment method. For voluntary returns, we notify you after receiving and inspecting the item. Your payment provider may take additional time to show the credit. Where local law sets a different deadline or requires a refund of delivery charges, that law applies.

Statutory withdrawal rights

Where EU consumer law applies, you generally have 14 calendar days from delivery to notify us of withdrawal without giving a reason, followed by 14 days to send the item back. We refund amounts due under applicable law, including the cost of the least expensive standard delivery offered, when required. Where Brazilian consumer law applies, the statutory right of withdrawal for distance purchases may be exercised within seven calendar days of receipt of the product or conclusion of the contract, as applicable. We refund all amounts required by law and cover return shipping. You may communicate a statutory withdrawal by a clear statement. Our voluntary return conditions and request for return instructions do not restrict your statutory rights or remedies.